Old School RuneScape: UPDATED Combat Achievements Poll Blog

**UPDATED** Combat Achievements Poll Blog
Twisted Tales - Getting Ahead Launch
I'm so sorry that I had to do this it's been in my head all week and I just had to get it out.
Swampletics - A New Beginning
How to actually contact Jagex customer support [In-Depth Guide]
“Now bank everything”
Addition to PVM Diary
That's the stuff
Just my mule trading my Zulrah only account with 12k kc
I just miss her so much...
(apparently?) Unpopular opinion: it's time to stop blaming the devs for JageX's failures
NEED HELP JAGEX! "Too many login attempts. Please wait a few minutes before trying again." Can't access maxed account.
Fishing lvls?
Finally! got the blowpipe at 2592kc!!!
[Suggestion]: Add K’klik pet as a completionist reward for completing all combat achievements (if it passes the poll) - the only known pure fairy dragon to still exist in Gielinor.
Made a Kree'Arra only account! Ofcourse it's not an ironman cause that would ruin the game through drop-trading.
Improv Piano man listens to 15 seconds of RuneScape theme and kills it
Update about my Vork Pet grind, Thanks Mod Tyran!
New player excited for his first farm run doesn't know he can note his payments and has the wrong fruits anyway.
Died with my uninsured Skotos so I went back for another...
Cast Teleport to Target
That sweet sweet release.
Thbbbbbbbbbbtttttttt
Jagex banning RWTing accounts after they've traded all their gold
Mod Husky on a Re-run of Trailblazer. Thoughts?

**UPDATED** Combat Achievements Poll Blog

Posted: 25 Nov 2020 08:10 AM PST

submitted by /u/JagexAyiza
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Twisted Tales - Getting Ahead Launch

Posted: 25 Nov 2020 03:00 AM PST

submitted by /u/JagexImpact
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I'm so sorry that I had to do this it's been in my head all week and I just had to get it out.

Posted: 25 Nov 2020 05:53 AM PST

submitted by /u/Traangas
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Swampletics - A New Beginning

Posted: 25 Nov 2020 07:29 AM PST

submitted by /u/JulianGyllene
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How to actually contact Jagex customer support [In-Depth Guide]

Posted: 25 Nov 2020 01:04 AM PST

It's easy - you don't.

Or do you? The goal of this post is to provide a straightforward guide which maximizes your chances of actually reaching a real Jagex moderator reading your message.

I'll be as straightforward as possible - the support center is unintuitive and understaffed. There are many posts in this subreddit about users unable to find how to message the support team. Even if you do manage to reach them, you can never be fully sure if/when they might get back to you.

Some of the popular community sentiments from Reddit have included:

"Jagex's customer service has ranged from "Really Bad" to "Nonexistent""

"It's sad that players have to resort to front-page reddit attention for genuine issues which should be solved via the ticket system, but cannot currently be done so. But that is 100% how it is."

"... even Gold buying/selling websites have better customer support than Jagex."

The aim of this guide is to make it easier for you to get the answers you deserve, and to make a complex system a bit more clear.

1. Does Jagex even have a support team?

You might not expect the answer... but yes.

A post from 2017 by Mod Kelvin mentions that "We're a small team of 32 (which also encompasses anti-cheating, community safety, out of hours bug reports and system monitoring, as well as customer support)".

Although I do not have a more recent figure, I expect the number to have grown by now at least by some amount.

2. How does the support backend operate?

Jagex uses a support desk software called Zendesk. I've used it in professional capacity myself before, and it's an insanely good software.

For those particularly curious, you can check Zendesk functionality in this 2-min product video: https://www.youtube.com/watch?v=f2tu2G5MYH4

The software helps assign all tickets to their relevant category, and to make it as simple as possible for the support agent to resolve it. (including features like pre-written macros and filtering)

Although it's not possible to know for certain, I imagine the main categories of ticket types would include the following:

Account recovery and login issues
Billing and membership
Ban appeals
Technical support

Ingame abuse reports might work with a different system and not be included in Zendesk.

3. How do I reach the support team?

If it's urgent, you're probably out of luck. Desperately try posting on Reddit and Twitter and hope your issue picks up traction.

If it's not urgent, find the best place to make your support ticket and patiently wait. By using the optimal form you make it easier for the support agents to address your issue, so it is very highly recommended to do so.

However, the Support Center is designed to reduce the amount of tickets as much as possible and instead leads you to a Q&A page whenever possible. For that reason, I'll share as many of the links as possible that actually allow you to create a real ticket.

Here's the full list of links that I've prepared:

Account recovery and login issues

Hijacked account - Response ETA: Up to 24 hours

Changing your registered email - Response ETA: Up to 24 hours

My account is locked - Response ETA: Up to 24 hours

Denied Password Resets - Response ETA: Up to 24 hours

Billing and membership

Request a Refund - Response ETA: Up to 48 hours

Transfer Bonds - Response ETA: Up to 48 hours

Settle an Unpaid Balance - Response ETA: Up to 48 hours

Find my Bonds - Response ETA: Up to 48 hours

Common Credit Card Issues - Response ETA: Up to 48 hours

Common Prepaid Card Issues - Response ETA: Up to 48 hours

Unrecognised Payment - Response ETA: Up to 48 hours

Recurring subscription rebill failed - Response ETA: Up to 48 hours

Ingame

Ironman Removal - Response ETA: Up to 48 hours

Lost RS3 items - Response ETA: Up to 48 hours

Ban appeals

Account Bans - Response ETA: Up to 14 days

Account Mutes - Response ETA: Up to 48 hours

Technical support

Common Connection Issues - Response ETA: Up to 48 hours

Website Issues - Response ETA: Up to 48 hours

Game Crashes - Response ETA: Up to 48 hours

Client issues - Response ETA: Up to 48 hours

Improving performance - Response ETA: Up to 48 hours

Graphical Problems - Response ETA: Up to 48 hours

Audio help - Response ETA: Up to 48 hours

By submitting the ticket in the correct section, it goes in the queue of the the Jagex support employees working specifically on that type of tickets.

4. I submitted a ticket. What happens now?

All submitted tickets are assigned to a category depending on which support center page they were submitted from. If a ticket was sent to the wrong place, agents will move it to end up at the correct place.

Once submitted, most tickets are handled on a first-come-first-serve basis. However, agents also have the option to put more complex tickets "on hold", if they need a longer amount of time to look into the issue. (for example, getting a senior specialist to help review the matter)

If you're certain you've provided all of the required information, you can simply patiently wait until they're able to respond to your ticket. If you forgot to specify any important detail, you can still add it to the ticket by responding to the automated support ticket email.

5. I never received a reply!

If it has been a really long time, e.g. 30+ days, you can consider submitting a new ticket. The same goes if the Jagex Mod replying to your ticket misunderstood your question and didn't provide a satisfactory answer.

Usually this shouldn't happen, but support desk employees go through large volumes of tickets each day and it's possible they can make a mistake.

It's best to be understanding. You can also ping @JagexSupport on Twitter with your ticket number, and a different support team employee might take a look at it.

6. Can I reach Jagex Support on Twitter?

Short answer - yes. However, for dealing with any sensitive account matters, it will still have to be handled in a ticket.

Tweeting @JagexSupport actually creates a Zendesk ticket for them, so it can be a viable channel to reach a Jagex employee. However, they will typically only provide you publicly available information and links to where you can submit a ticket. Sort of similar to what I've done in this post.

7. Great! I understand the system. I'm still dissatisfied and would like it to be better.

As would I.

However - if more players start submitting support tickets, it creates a pressure on Jagex to expand their support team.

If your ticket takes a significantly long time to be resolved, it means that Jagex has insufficient capacity in that particular division. But while this might not feel ideal, it's also a metric than be very clearly seen in the Zendesk administrative side. (amount of actively unsolved tickets & average time for ticket solve) The Jagex Support team leads would then be able to use that information to (hopefully) convince upper management to add more support staff members.

Simply put - if the users make support tickets, they are pressured to hire enough staff to resolve them.

So, Jess - why did you write a 10000 char essay about Runescape support?

I uh... I'm a support main!? But honestly, more than any money making guide or skilling guide - I think a customer support guide actually has enormous value for the community. I feel someone had to do it, and as I've also had customer support experience myself (using Zendesk as well) I have a pretty good idea of how they might operate.

I hope you found this guide on the inner workings of Runescape/OSRS support system insightful. If there's any part I forgot to mention, feel free to let me know and I'd be glad to adjust it.

tl;dr - If it's urgent, make a ticket & post on Reddit/Twitter to desperately get someone to escalate it asap. If it's not urgent, make a ticket and patiently wait for an answer. Links & info are in guide to make it easy for you.

Thank you for reading, and I hope you found it insightful. :)

submitted by /u/Jessica_LoL
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“Now bank everything”

Posted: 24 Nov 2020 05:04 PM PST

submitted by /u/uziskrtgang
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Addition to PVM Diary

Posted: 25 Nov 2020 06:56 AM PST

submitted by /u/blutch14
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That's the stuff

Posted: 25 Nov 2020 05:17 AM PST

submitted by /u/Brzostek
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Just my mule trading my Zulrah only account with 12k kc

Posted: 25 Nov 2020 02:46 AM PST

submitted by /u/Devonn_S
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I just miss her so much...

Posted: 24 Nov 2020 07:36 PM PST

submitted by /u/grimy-ranarr
[link] [comments]

(apparently?) Unpopular opinion: it's time to stop blaming the devs for JageX's failures

Posted: 25 Nov 2020 04:07 AM PST

With the EVScape drama, the modtyran business, the constant hate on lack of attention paid to gold farmers such as the pyramid plunder bots, and of course all discussion surrounding pvp content, I've seen more and more hate towards the devs.

The devs are not the problem. were lucky they try half as hard as they do for how little they're paid.

When weath left do we just expect the remaining devs to work harder to make up the slack? Or should we criticize the company that causes senior devs to leave and not even plan for a replacement in workload?

Jagex pays under average salaries in one of the most expensive cities in the UK and puts less back into development (from profits) than any major game studio.

Blame jagex the company. Not the devs.

submitted by /u/mordiksplz
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NEED HELP JAGEX! "Too many login attempts. Please wait a few minutes before trying again." Can't access maxed account.

Posted: 25 Nov 2020 02:20 AM PST

Repost because mods sleep 15 hours a day, and I tripped the automod in the last one..

I posted late last week as well, but it didn't get any traction, so here we go again I guess.. r/2007scape, I desperately need your help to reach the somewhat functional end of Jagex Support system. I suspect someone is locking me out of my account, by spamming fake passwords with my login email (which, I still have no idea where they got from, been involved in NO known leaks), resulting in me being met with the message in the title, when I attempt to log in through Runelite, the regular client or any other means that isn't through either Google auth, Apple auth or anything else that circumvents Jagex login servers. I can access my Ironman just fine on the same network and computer, and I've tried multiple other connections and physical locations to try and rule that out. Futhermore I'm not spamming the log-in myself, either - only attempting once every half hour or so, as to not make the problem any worse, if that's even a possibility.

This is how I have to play, if I want to play on my main right now - through Bluestacks, to get to the app, to use the Google auth login..

I tried to reach out to u/JagexSupport and Ash on twitter as well, which resulted in Ash not being able to help, and JagexSupport not really reading what I wrote them in the first and second place and the third time around I didn't even get a reply.

https://preview.redd.it/1ikgkuyi3d161.jpg?width=604&format=pjpg&auto=webp&s=5989f40a12e038b3530f2837471cf18321f54fae

https://preview.redd.it/5et5grgl3d161.jpg?width=603&format=pjpg&auto=webp&s=c420950005e13fa1906dfa0a80651874d091582c

https://preview.redd.it/31qkbjln3d161.jpg?width=603&format=pjpg&auto=webp&s=37fdf04f7e89472cf1cd17d12a9027b655fc2b91

https://preview.redd.it/y88gxgap3d161.jpg?width=1231&format=pjpg&auto=webp&s=97933ef4d7f94b275d50c0367c3f482013bbdab5

I currently have 2 tickets open, without replys, an email conversation with a bot (no, seems to be an actual mod lol) from Jagex that wants other, irrelevant info, and otherwise I've hit a brick wall. I have come across serveral other people in my way throughout this, that are suffering from the same issue, the exact same error. As we all known here as frequents on this sub, social media is probably my only hope as for now, to get to be able to play my account propperly again. Guess what I'm asking for is visibility around this post and issue, to get Jagex to actually do something about this. I'm not gonna pull the "paying customer" card, but hey.. we kinda are. And I'm directly unable to access the service, because of flaws in Jagex login services. Long post, sorry.

TL;DR: PLEASE UPVOTE SO JAGEX CAN HELP ME GET ACCESS TO MY ACCOUNT AGAIN pls and thx

EDIT: Link for the Discord for anyone affected by this specifiic problem: *AWAITING MODS CONFIRMATION*

EDIT2: Mod Selfie (wtf) steps in with the most helpful reply...

submitted by /u/alexmondrup
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Fishing lvls?

Posted: 24 Nov 2020 06:18 PM PST